Leverage our platforms

Contact 101 offers several customized customer contact services designed to provide customer acquisition and retention as well as ongoing evaluation and feedback to businesses who need to determine what their prospective and existing customers think about their sales and customer service teams.

Contact 101 offers customized, online survey services to businesses who want to evaluate what their prospective and existing customers think about their sales and customer service teams. Who better to ask about your company's level of service than the people who interact with your sales and CS teams on a daily basis?

Quality Monitoring Services (Surveys)

It is important to drive customer communication through the appropriate channel to achieve marketing objectives and maximize return on investment. Achieving this in today's economy requires having the ability to engage through mobile communication.

Mobile Communication (SMS)

Automated phone calls are the most cost-effective way to reach your customers or constituents. The cost is minimal compared to other media, and the effectiveness is unsurpassed. Also, unlike other media, you will be able to reach your audience at the time of day of your choosing. You can place your calls in the middle of the day to target answering machines, or in the evening, to target live people.

Automated Messaging (Robo Dialer)