Generation 1:	Product Quality Monitoring: Focused on the product itself. From engineering design through manufacturing, companies used internal departments or external firms to insure quality products.
Generation 2:	Customer Satisfaction Monitoring: Entails monitoring of after-the-sales experience in an effort to ensure existing customer satisfaction and customer support.
Generation 3:	Phone Sales/Service Monitoring: Encompasses both call-in prospects as well as proactive outbound telemarketing. You often hear the phrase on the phone "This call may be monitored or recorded for quality purposes". The idea is not to "catch" someone doing something wrong, but to keep bad things from happening in the first place. Early sales cycle approaches can be modified and enhanced with proper feedback.
Generation 4:	Prospect Reaction Monitoring: Contact 101 is the first and only company to offer an insight into the true effectiveness of the early stage sales contacts on a widespread basis. Through Contact 101, business owners and executives now have the ability to quickly evaluate the quality of their approach in both face-to-face and web meeting contacts with clients!

If you run a face-to-face or web presentation sales force, you owe it to yourself to talk to Contact 101, Inc. The service is inexpensive, effective, and will not only save you time and money, but also give you a level of comfort you never before could enjoy. Contact 101 4th generation monitoring for:

• First Time Face-to-Face Sales Calls
• Lost Business Analysis
• Web Presentation
• Webinars
• Telesales

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