Quality Monitoring Solutions

Contact 101 helps organization get better and timelier information from the initial sales call to after the sale satisfaction. You use this data to more effectively improve customer and prospect satisfaction driving to a more positive bottom line. Customers today want quality from whom ever they do business with and companies who do not provide it won't exist in the long term. Contact 101 third party quality monitoring services are the standard for how to measure, analyze and improve upon prospect and customer feedback. Contact 101 provides companies with accurate and timely insight into the expectations and perceptions of their prospects and customers.

Understanding Prospects Reactions

Contact 101 Quality Monitoring solutions are geared towards getting valuable information from your prospect throughout the sales cycle. Information from your prospect is gathered, analyzed and reported back to you in an intuitive, easy to use format. With this data (from the ONLY person who can supply it- the PROSPECT) you can avoid the “hit and miss” approach of adjusting your message based upon speculation. With real data from the prospects themselves, you'll end up with a message and associated sales materials that work- and turn more prospects into paying customers

Contact 101 uses third party survey best practices to gather critical information from prospects, which is stored in a secure database to provide companies with accurate and timely insight into the expectations and perceptions of your prospects.

• Face to Face calls
• Lost Business Analysis
• Web Presentations
• Webinars
• Telesales

Prospect Quality Monitoring Action and Results

Armed with valuable feedback from your prospects you can:

• Improve the quality of your sales forecast by targeting the accounts that will close
• Understand why more prospect don't turn into customers and refine your sales process to ensure closure
• Find out why the sale was lost
• Identify and change processes negatively impacting turning prospects into customers
• Get a view into how well your marketing message resonates with your prospects

Understanding Customer Satisfaction

Your customers are the driving force behind your business; they bring profits to your bottom line. Understanding what keeps your customers satisfied is important. By asking the right questions and listening carefully to the customers' answers you can gain an understanding if the customers' expectations are met and continue to be met with the product or service you are selling, understand what your customers' value or don't value. If you are selling through channels, you don't have a clear view of the overall customer experience. You want to keep track of your customers' experiences when selling through channels to ensure that the customer experience is a pleasant one.

Contact 101 uses third party survey best practices to gather critical information from customers, which is stored in a secure database to provide companies with accurate and timely insight into the expectations and perceptions of your customers. Use Contact 101 third party survey techniques to get insight into your customers by getting critical information on:

• Marketing
• Service and Support

Contact 101 third party survey processes are automated so that companies can communicate with their prospects and customers to understand trends in prospects and customers needs and views. You will now know how your organization is improving or getting worse by area - so you can manage your customer support, sales and marketing processes much more closely and effectively.

Customer Quality Monitoring Action and Results

Armed with valuable feedback from your customers you can:

• Understand what your customers value in your company
• Get a view on how well you are continuing to meet customer needs through product or service enhancements
• Get a view into how your product is received selling through channels
• Get a view into how well your marketing message resonates with your customers
• Take action immediately to address customer issues
• Receive early notification and alerts of customer dissatisfaction - before it's too late

Who can benefit

Contact 101 quality monitoring information provides accurate and timely prospect feedback that can be disseminated throughout the organization enabling people to act upon the information quickly. The organization then can create better marketing, telemarketing, and sales programs. Contact 101 third party survey services are designed to provide information to executive management through out the organization.

• CEOs
• Get immediate insight into how various your customer-facing teams are performing
• Quickly see where additional sales revenue can be obtained
• Get a view into how prospects view your company
• Get an understanding if the company strategic direction is inline with the prospect feedback
• Sales
• Get a view into how each prospect responds to specific surveys
• Make adjustments in the sales process based on prospect feedback
• Insight into how well the sales message resonated
• Marketing
• Evaluate messaging perception
• Identify new product and service opportunities
• Tailor marketing programs to specific segments
• Customer Service and Support
• Take action immediately to address customer issues
• Receive early notification and alerts of customer dissatisfaction - before it's too late
• Get a view into how well your customer service and support are responding to your customer needs
• Keep your customers satisfied

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