Quality Monitoring of Your Sales
& Customer Service Staff
Contact 101 offers customized, online survey services to businesses who want to evaluate what their prospective and existing customers think about their sales and customer service teams. Who better to ask about your company's level of service than the people who interact with your sales and CS teams on a daily basis?

Using Contact 101's "Quality Monitoring" services, companies identify ways in which to improve their business practices. At Contact 101, we continually strive to perfect and introduce better and more cost effective ways of providing Quality Monitoring services to our clients.

Keep Customers & Attract New Ones
Whether you are a start up or a small, medium or large company, Contact 101 can gather information from your current or prospective clients, analyze this data and report back to you in our intuitive, easy-to-understand format.

Using customer satisfaction and online survey data that Contact 101 gathers from your prospects and/or customers, you will be able to keep your existing customers satisfied and simultaneously turn more prospects into paying customers.

Ongoing Analysis Produces Results
Customer Satisfaction cannot be insured through guesswork or by just doing annual surveys. To collect the data you need to achieve your highest levels of customer satisfaction, you need to employ a customer satisfaction research firm, administer online surveys, run customer loyalty tests and rely on other sources of market research. Ultimately, customer satisfaction research of this type requires that you effectively interact with your customers and prospects in order to learn what they think of your business.

Contact 101 Helps You Discover New & Better Ways to Improve Your Business
Contact 101 is unique among customer satisfaction firms and marketing online surveys firms. Our Quality Monitoring Service is inexpensive yet highly effective in obtaining feedback from your company's customers and prospects.

Affordable Services That Ensure Success
Contact 101 will work closely with you to customize each online survey type you select for your business. We keep our business services extremely affordable so that you are able to use our Quality Monitoring surveys as often as needed to ensure the success of your business.